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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elijah Richardson

Elijah Richardson

August 30, 2024

5  out of  5
rating by Elijah Richardson
"I recently had to make an insurance claim with State Farm for my watch collection, and I couldn't be more pleased with the experience. From start to finish, Charissa, the agent who assisted me, was absolutely fantastic. Her professionalism was evident from the very first conversation, and she handled every aspect of my claim with great care and attention. What truly stood out to me was Charissa's promptness in responding to my inquiries. She was always quick to provide updates, ensuring that I felt informed and reassured throughout the entire process. Her friendly demeanor and positive energy made what could have been a stressful situation much easier to handle. Charissa's dedication to her work and her clients was clear in every interaction. She went above and beyond to make sure everything was taken care of smoothly and efficiently. I truly appreciate the excellent service I received from State Farm and would highly recommend them to anyone in need of insurance services. A big thank you to Charissa for making this experience a great one!"
We responded:
"Thank you Elijah, for your review and kind words. Our customer is the most important person in the entire organization. I, Charissa, and our entire team strive for that every day. All the best!"
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Mitch Martinez

August 30, 2024

5  out of  5
rating by Mitch Martinez
"Jim is a great State Farm agent! I’ve worked with Charissa and she’s great. I couldn’t recommend this office enough."
We responded:
"Mitch, thank you for your review and your support. We're grateful to be of service and we're grateful for you!"
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Daniel Arellano-Quiroz

August 29, 2024

5  out of  5
rating by Daniel Arellano-Quiroz
"Had a great conversation with Charissa she was detailed and walked me through the current situation with State Farm. Even though she couldn’t write my business she gave me referrals for other companies. Seeing how caring she is for someone who isn’t even her client will make me continue to check in with State Farm in hopes they can write my policy."
We responded:
"Daniel, thank you for your review and your understanding. We're hoping thigs change and improve in the near future. All the best!"
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Albert Apodaca

August 28, 2024

5  out of  5
rating by Albert Apodaca
"Charissa has been so amazing. She’s always so nice an happy answers all my questions quotes anything you need. If your looking for an awesome agent that will do anything for you look no further just ask for Charissa you won’t regret it I highly recommend her."
We responded:
"Thank you, Albert, for your fabulous review! We strive to always be the customer's best choice. Charissa and our entire team work to make sure you (our customers) know you're the most important person in the company! This is my 54th year as a State Farm agent, over 40 in Del Mar, and I'm excited to know we're still giving the 5-star service we've insisted on from day one. Thanks again!"
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Stephanie Romero

August 18, 2024

5  out of  5
rating by Stephanie Romero
"Had a great experience with Charissa. I had her quote my husband and I. Unfortunately the rate was higher but she was so sweet and based off her counseling I raised my coverages with my current provider."
We responded:
"Thanks so much, Stephanie, for your kind words. Even when our rates are higher making the switch not possible, Charissa and our entire team want to make sure your coverage is proper for you. Even if it's with another insurer, we want you to get the best advice and counsel from us so you can make choices as an informed consumer. The best value is the combination of product, price, and service. All the best to you."
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Krista Bonaguidi

August 1, 2024

5  out of  5
rating by Krista Bonaguidi
"I worked with Charissa in Jim's office and she was so professional and knowledgeable! Great experience."
We responded:
"Krista, thanks so much for your kind review! I'm so appreciative for your loyalty over the years and grateful to be your State Farm agent."
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Kelle Pato

July 31, 2024

5  out of  5
rating by Kelle Pato
"Charissa Cook was incredible! We had a situation with my son’s camera, she was on it! She was through in her research in getting us all the answers we needed. She was very quick in replying to any questions we asked and she made the process so easy and helped us to the very end. We appreciate her dedication to customer service and her patience with helping my young son understand the insurance claim process."
We responded:
"Kelle, thank you for your kind review. Charissa, I, and our entire team thank you for our relationship and grateful to be of help!"
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Ahzy Ghavami

January 12, 2024

5  out of  5
rating by Ahzy Ghavami
"Jim was very kind and welcoming when I was dropping off toys for the holiday. I'm sure doing business with him is the same :)"
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Miguel Rodriguez

July 21, 2023

5  out of  5
rating by Miguel Rodriguez
"Thank you for the help."
Profile photo of O V

O V

June 4, 2023

5  out of  5
rating by O V
"Always great service and fair prices."
We responded:
"Thanks so much for your 5-star review! I and my team appreciate this feedback."
Profile photo of Lillian Goodman

Lillian Goodman

August 12, 2022

5  out of  5
rating by Lillian Goodman
"I have been a client with Jim Coleman's State Farm office for over 10 years and a hold a variety of policies with him. He and his team in the office are always responsive and knowledgable about any questions I've had about claims or switching policies over the years. Jim's commitment to client relationships is top tier- I couldn't recommend the agency more."
We responded:
"Thanks so much for your review, Lillian! It's been an honor being your State Farm Agent."
Profile photo of Jenessa Goodman

Jenessa Goodman

August 9, 2022

5  out of  5
rating by Jenessa Goodman
"I have had several products with Jim Coleman’s agency for many years. Jim and his team consistently provide excellent and attentive service, and personalized care for the customer is clearly top priority for them. Highly recommend!"
We responded:
"Thanks, Jenessa, I appreciate you and your comments. It's an honor to be of service."
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Richard Esparza

August 8, 2022

5  out of  5
rating by Richard Esparza
"We have done business with Jim Coleman at State Farm in Del Mar, Ca. for more than 25 years. Jim is the epitome of what a great state farm agent SHOULD be....responsive, very knowledgeable, understanding and welcoming. He is never too busy to pick up the phone, answer our questions or respond quickly to an email inquiry. His staff is also very efficient and capable. It is very reassuring to know he is handling all our insurance needs."
We responded:
"Thank you so much for your review and your loyalty. I'm grateful for our relationship!"
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giovanniraiders

June 22, 2022

5  out of  5
rating by giovanniraiders
"Very responsive and easy to work with."
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Adventures & More “T”

April 3, 2022

1  out of  5
rating by Adventures & More “T”
"Mr. Coleman was not on the call but who ever was could not accept that i only asked for a quote at that time and would get back to them. Also had a difficult time pronunciating the address. I was on the same street as their office."
We responded:
"Good Sunday Morning! I'm so sorry that our after hours call center didn't meet your expectations. They typically do an outstanding job and I'm not happy when that doesn't occur. As you probably know, I've been on Camino del Mar and part of the community for 38 years and look forward to our agency providing the best service available. Please give me your contact information and my office team will reach out Monday, or during business hours, and provide a no obligation quote or any other information you'd like. I'd like to have the opportunity to get a review of my agency and not the after hours call center."
Profile photo of Jeff Rucker

Jeff Rucker

July 26, 2018

4  out of  5
rating by Jeff Rucker
"Jim is great. Easy to work with..."